Last Updated: November 11, 2024
Welcome to DFW ThreadWorks. By accessing or using our website, requesting services, or providing your contact information, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and DFW ThreadWorks ("Company," "we," "our," or "us").
DFW ThreadWorks provides custom embroidery, screen printing, DTF printing, and related promotional product services to businesses and individuals in the Dallas-Fort Worth area and beyond.
Our services include but are not limited to:
All orders are custom and made-to-order based on customer specifications. We reserve the right to refuse service or decline any order at our discretion.
All quotes and pricing estimates are valid for 30 days from the date provided unless otherwise specified. Prices are subject to change based on material costs, design complexity, and quantity.
An order is not confirmed until we provide written confirmation and receive payment or deposit as required.
Minimum order quantities may apply for certain services. We will notify you of any minimums during the quoting process.
Customers are responsible for providing print-ready artwork or paying for design services. We will provide a digital proof for approval before production.
Customers must approve all proofs in writing before production begins. Once approved, we are not responsible for errors in spelling, design, or placement.
Customers represent and warrant that they own all rights to artwork provided or have obtained necessary permissions. Customers indemnify us against any claims of copyright or trademark infringement.
We reserve the right to refuse to produce any artwork that we deem inappropriate, offensive, or potentially infringing on third-party rights.
Standard production time is 7-10 business days after proof approval and payment receipt. Rush services are available for additional fees.
Delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, weather, or other circumstances beyond our control.
Our holiday delivery guarantee (e.g., December 23 delivery) applies only to orders placed before specified deadlines and is subject to terms communicated at the time of order.
We maintain high-quality standards for all our work. However, slight variations in color, size, and placement are normal in custom production and are not considered defects.
Customers must inspect orders upon receipt and report any issues within 5 business days. We are not responsible for issues reported after this period.
Our 100% satisfaction guarantee covers defects in workmanship and materials. It does not cover customer errors in provided artwork, approved proofs, or normal wear and tear.
Due to the custom nature of our products, we do not accept returns unless items are defective or we made an error in production.
If items are defective or incorrect, we will reprint or refund at our discretion. We must be notified within 5 business days of receipt.
Orders may be cancelled before production begins. Once production has started, orders cannot be cancelled, and deposits are non-refundable.
To the fullest extent permitted by law:
All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and trademark laws. You may not use our content without prior written permission.
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Dallas County, Texas, in accordance with the rules of the American Arbitration Association.
You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms, please contact us:
DFW ThreadWorks
5717 Legacy Dr
Plano, TX 75024
Phone: (716) 300-6607
Email: hello@dfwthreadworks.com