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1. Introduction
Welcome to DFW ThreadWorks ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or providing your contact information, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Fill out contact forms on our website
- Request a callback through our AI-powered callback system
- Complete our Product Finder questionnaire
- Request a quote for custom embroidery or printing services
- Subscribe to our newsletter or communications
- Contact us via email, phone, or chat
- Place an order for our products or services
This information may include:
- Name and company name
- Phone number(s)
- Email address
- Mailing address
- Business information and industry
- Project details and requirements
- Payment information (processed securely by third-party processors)
IMPORTANT CONSENT NOTICE: By providing your phone number through any form on our website, you expressly consent to receive calls and text messages (SMS) from DFW ThreadWorks at the number you provided. This includes calls and messages made using an automatic telephone dialing system or an artificial or prerecorded voice for marketing, promotional, and transactional purposes related to our custom embroidery and printing services.
You understand that your consent is not a condition of purchase, and you may opt out at any time by contacting us or replying STOP to any text message.
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website/source
- Date and time of visit
- Geographic location (general)
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Contact You: We will call or text you at the phone number provided to discuss your custom apparel needs, provide quotes, answer questions, and follow up on inquiries
- To Process Orders: To fulfill your custom embroidery and printing orders
- To Provide Customer Service: To respond to your requests, questions, and feedback
- To Send Marketing Communications: To send you promotional materials, special offers, and updates about our services (you may opt out at any time)
- To Improve Our Services: To analyze website usage and improve our website, products, and services
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes
- To Prevent Fraud: To detect, prevent, and address fraud, security, or technical issues
TELEPHONE AND SMS CONSENT: By providing your phone number, you authorize DFW ThreadWorks and its agents to contact you at the number provided via:
- Manual dialing by our staff
- Automatic telephone dialing system (ATDS)
- Artificial or prerecorded voice messages
- SMS/text messages
This consent applies even if your number is listed on any Do Not Call registry. Standard message and data rates may apply to text messages.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
4.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Email and SMS marketing platforms
- Customer relationship management (CRM) systems
- Web hosting and analytics providers
- Shipping and fulfillment partners
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, safety, or property.
5. Your Rights and Choices
5.1 Opt-Out of Communications
You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any email. To opt out of text messages, reply STOP to any SMS message. To opt out of phone calls, contact us at (716) 300-6607 or hello@dfwthreadworks.com.
5.2 Access and Update Information
You may request access to or correction of your personal information by contacting us.
5.3 Do Not Track
Our website does not currently respond to "Do Not Track" signals.
5.4 Revoke Consent
You may revoke your consent to be contacted at any time by contacting us. Note that this may affect our ability to provide certain services to you.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).
To exercise these rights, contact us at hello@dfwthreadworks.com or (716) 300-6607.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
DFW ThreadWorks
5717 Legacy Dr
Plano, TX 75024
Phone: (716) 300-6607
Email: hello@dfwthreadworks.com
BY USING OUR WEBSITE AND PROVIDING YOUR CONTACT INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN, INCLUDING YOUR EXPRESS CONSENT TO RECEIVE CALLS AND TEXT MESSAGES AS OUTLINED ABOVE.